NHS Dental Services in Sussex

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Summary of report content

Healthwatch East Sussex, West Sussex and Brighton & Hove outline the problems that the Covid-19 pandemic has had on access to NHS dentistry in Sussex.

The report starts with an extended case study about the impact that a lack of access to dental treatment has had on a member of the public.  It explains the background to that person’s experience and the efforts made by the three Healthwatch to take up the issue with NHS England and Sussex NHS Commissioners.

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General details

Report title 
NHS Dental Services in Sussex
Local Healthwatch 
Healthwatch Brighton And Hove
Healthwatch East Sussex
Healthwatch West Sussex
Date of publication 
Monday, 7 December, 2020
Date evidence capture began 
Monday, 7 December, 2020
Date evidence capture finished 
Monday, 7 December, 2020
Key themes 
Communication between staff and patients
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.