The NHS accessible information standard in GP practices enter and view summary reportDownload (PDF 1.17MB)
Summary of report contentThe NHS Accessible Information Standard (AIS) became law from 1st August 2016 and applies to all NHS services and publicly funded adult social care organisations. The Care Quality Commission is now including the AIS in their inspections of services (including hospitals, GP practices and dentists). The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. NHS England led a review of the Standard in early 2017 and found that although the principles of the Standard were widely supported and there were proven benefits to people using services and their carers, compliance varied across and within organisations. In May 2017, Healthwatch Shropshire decided to visit a number of GP practices in the county to find out what progress had been made locally in implementing the Standard and any challenges the practices faced. Between November 2017 and June 2018 Healthwatch Shropshire Enter and View Authorised Representatives (volunteers) visited nine GP practices and spoke to a total of 82 services users (patients, carers and Patient Participation Group members) and 23 staff, including Practice Managers and reception staff, to find out what they knew about the Accessible Information Standard and how it has affected them. Visit teams also made observations of the practice environment, including how easy practices were to find and access, e.g. for disabled people. They also looked at how information was shared with service users within the practices (e.g. notice boards, electronic screens, Tannoy systems, alarms) and through the PPGs and how effective these methods were. All practices are encouraged to learn from the examples of good practice identified during our visits and collated in this report.
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The NHS accessible information standard in GP practices enter and view summary report
Date of publication
Wednesday, 10 January, 2018
Date evidence capture began
Wednesday, 1 November, 2017
Date evidence capture finished
Friday, 1 June, 2018
Type of report
Enter and view
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?