Mystery shopper pharmacy evaluation

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Summary of report content

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General details

Report title 
Mystery shopper pharmacy evaluation
Local Healthwatch 
Healthwatch Hounslow
Date of publication 
Thursday, 31 March, 2016
Date evidence capture began 
Wednesday, 1 April, 2015
Date evidence capture finished 
Thursday, 31 March, 2016
Type of report 
Report
Key themes 
Building and facilities
Prescription
Healthwatch reference number 
HWREP-000681

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details about conditions and diseases

Types of long term conditions 
Diabetes

Details of people who shared their views

Number of people who shared their views 
4
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.