Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.