Monthly intelligence report: March 2017

Download (PDF 1.24MB)

Summary of report content

This report produced by Healthwatch Lincolnshire contains patient, carer and service user experiences of their health and care services for the period 1 - 31 March 2017. A total number of 311 experiences were received by Healthwatch Lincolnshire in March. 138 have been posted directly to our feedback centre with the remainder of the experiences contained in this report. Healthwatch Lincolnshire is concerned about: The number of patients that have contacted us with regards to problems with hospital pharmacy (dispensing of medications) at point of discharge or as part of ongoing treatment requirements via clinics; Concerns raised by several patients with regards to inconsistencies between doctors and consultants (due to use of locums and agency staff), patients feel this is leading them to be confused about treatment and medication and on more than one occasion it was reported that poor diagnosis was an issue due to change in medical staff dealing with them; the amount of waiting times in clinics, with one patient sharing an experience of a 7 hour wait.

Would you like to look at:

General details

Report title 
Monthly intelligence report: March 2017
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Friday, 31 March, 2017
Date evidence capture began 
Friday, 31 March, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Key themes 
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.