Monica Court Action Plan

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Summary of report content

This action plan is in reference to the following report:

https://www.healthwatch.co.uk/sites/healthwatch.co.uk/files/reports-library/20200102_Salford_E%26V_Monica%20Court.pdf.

Healthwatch Salford conducted an Enter and View visit to Monica Court, an extra help housing facility. 

This action plan logs the comments made during the visit, and the actions made as a response. 

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General details

Report title 
Monica Court Action Plan
Local Healthwatch 
Healthwatch Salford
Type of report 
Report
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Holistic support
Information providing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-4880

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
None

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.