Mental Health & Suicide Prevention Engagement Report 2020

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Summary of report content

Healthwatch Stockton-on-Tees undertook research to better understand the needs and experiences of those who access mental health services in Stockton-on-Tees and who may be particularly vulnerable and at risk. They wanted to know what was working well and what could be improved in relation to accessing and using mental health services.  They spoke to 9 people.

People were generally fairly positive about the service they received. Waiting times were kept to a minimum, with 6 out of 7 respondents starting therapy within two weeks of being referred.

 A range of therapies were provided, including counselling and social prescribing. Medication was also prescribed in 4 out of 7 cases. All those who responded felt that the treatment they received was successful, or partly successful, in treating their illness. Given the nature of mental ill health some respondents felt that was always a chance of something re-occurring at any time.

Those who made suggestions about how the service provided could be improved highlighted such things as better signposting to services including support groups, ease of referral bearing in mind that not everyone is comfortable using the telephone and making therapy environments more conducive to patient needs. Several highlighted the need for raising awareness of mental health, not only amongst the general public but also among health professionals.

Three detailed case studies highlighted some of the obstacles that can get in the way of receiving good quality treatment at the right time.

The report contains 5 recommendations

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General details

Report title 
Mental Health & Suicide Prevention Engagement Report 2020
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Tuesday, 10 March, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Quality of care
Quality of staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
25-64 years
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.