The Mental Health Journey: Stories from users of Mental Health services in Sheffield

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Summary of report content

Healthwatch Sheffield undertook research on mental health after hearing from lots of people that they would like Healthwatch Sheffield to focus on these services in early 2020.

They worked with Sheffield Flourish to gather 9 stories of people who used different mental health services during their journey through the system. They also used material gathered in a previous project, where they worked with a service which supports homeless people.

They found:

  • Professionals across the system aren’t always good at identifying poor mental health.  
  • People wait a long time to be seen and it is difficult to get seen in times of crisis
  • There are issues with the communication between GPs and other services
  • Different treatments work for different people but choice is sometimes not offered or available
  • Services aren’t delivered with sensitivity to different cultures and to individuals with particular needs.

There were a number of recommendations, including staff training and communication between services. 

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General details

Report title 
The Mental Health Journey: Stories from users of Mental Health services in Sheffield
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Thursday, 21 January, 2021
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Sunday, 20 September, 2020
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.