Mental health information on Bury GP websites

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Summary of report content

In December 2017, Healthwatch Bury reviewed all Bury GP websites to ascertain what specific mental health information they contained. They also looked at whether the information and signposting is easy to find, and how appropriate the language and messages on mental health were. As part of the process, they also reviewed the information and accessibility of the sites with the Attic Project who run a group for vulnerable people with various mental health conditions. The report highlights the importance of quality online services which are informative and user-friendly, as the population becomes increasingly more IT savvy. The report makes 5 recommendations which address the issues highlighted in the findings. The report does not contain a provider response.

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General details

Report title 
Mental health information on Bury GP websites
Local Healthwatch 
Healthwatch Bury
Date evidence capture began 
Friday, 1 December, 2017
Date evidence capture finished 
Saturday, 30 December, 2017
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Health promotion
Information providing
Healthwatch reference number 
Rep-6893

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.