Summary of report contentIn December 2017, Healthwatch Bury reviewed all Bury GP websites to ascertain what specific mental health information they contained. They also looked at whether the information and signposting is easy to find, and how appropriate the language and messages on mental health were. As part of the process, they also reviewed the information and accessibility of the sites with the Attic Project who run a group for vulnerable people with various mental health conditions. The report highlights the importance of quality online services which are informative and user-friendly, as the population becomes increasingly more IT savvy. The report makes 5 recommendations which address the issues highlighted in the findings. The report does not contain a provider response.
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Mental health information on Bury GP websites
Date evidence capture began
Friday, 1 December, 2017
Date evidence capture finished
Saturday, 30 December, 2017
Type of report
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services