Maternity project

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Summary of report content

The aim of this project was to establish people’s views and their experiences of maternity services in Cheshire East. The focus was to capture experiences from expectant and new mothers with the aim to inform and improve local maternity services based on their feedback. In order to inform their research, we conducted a survey to find out more about what people thought about the maternity services they have experienced in Cheshire East. The design of the survey was based on input from members of the Healthwatch Cheshire East team and was produced to identify key areas for enquiry. Healthwatch Cheshire East received 108 responses from our sample of new and expectant mothers. To provide a consistent snapshot of Maternity services across Cheshire East, the survey was used in various locations across the local authority area from November 2017 to February 2018. The venues included attending church groups, mother and toddler groups, carers groups, libraries and GP surgeries to meet people. There are two hospitals trusts within Cheshire East that cover the populations surrounding Crewe to the south and Macclesfield to the north. Healthwatch Cheshire East’s sample study into people’s experiences of maternity services in Cheshire East found that on the whole most of the people we spoke to had a good experience. In total, almost a third of respondents raised no issues with the service they received and we heard lots of positive feedback from people, suggesting they were happy with the maternity services they used. There were though some areas where people thought things could be improved.

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General details

Report title 
Maternity project
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Sunday, 1 April, 2018
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 1 April, 2018
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Health inequalities
Health promotion
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.