Maternity experiences amid the coronavirus pandemic

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Summary of report content

Healthwatch Richmond conducted a survey with 432 people during June and July 2020. They wanted to collect data from pregnant women and women who have given birth amid the coronavirus pandemic, and their birth partner or support person.

The report found that 1 in 3 respondents said that virtual appointments felt impersonal and didn’t enable rapport to be built with the team. This sentiment was expressed during both antenatal and postnatal care. People expressed a strong preference for face to face appointments. Overall most women were satisfied with their scans and said that they found it convenient to have urine and bloods taken at the same time as their scans. Staff were regarded as caring, compassionate and professional. The majority of women said that not having a partner present at the scan and during stays at antenatal and postnatal wards, had a negative impact on them. 

A number of recommendations were made in the report, which the service provider gave a detailed response to. 

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General details

Report title 
Maternity experiences amid the coronavirus pandemic
Local Healthwatch 
Healthwatch Richmond upon Thames
Date of publication 
Thursday, 15 October, 2020
Date evidence capture began 
Wednesday, 24 June, 2020
Date evidence capture finished 
Wednesday, 29 July, 2020
Type of report 
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service closure
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.