Manchester Learning Disabled Patient Journeys in Hospitals report

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Summary of report content

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General details

Report title 
Manchester Learning Disabled Patient Journeys in Hospitals report
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Friday, 24 November, 2017
Date evidence capture began 
Thursday, 5 October, 2017
Date evidence capture finished 
Wednesday, 11 October, 2017
Type of report 
Service evaluation
Key themes 
Access
Building and facilities
Communication between staff and patients
Decor
Health and safety
Information providing
Lifestyle and wellbeing
Quality of appointment
Service delivery organisation and staffing
Staff training
Support
Healthwatch reference number 
Rep-1847

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Appointments
Orthopaedics
Phlebotomy
Physiotherapy

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Age group 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Allied health care professionals
Receptionists
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.