Summary of report contentHealthwatch Surrey continually monitor the range of ways we make a difference to local health and social care services for the people of Surrey. This report highlights the outcomes of there work in quarter 4 of 2018. This includes: Amplifying your voice - Sharing views and experiences at meetings and events where health and social care services are planned and reviewed to ensure the voices of the people of Surrey are heard. Escalations - Raising issues and concerns directly with commissioners and providers or with regulators and monitoring groups and organisations to ensure specific action is taken to improve a particular service. Relationships - We are committed to developing mature relationships with health and social care commissioners and providers, as well as with community, voluntary and faith groups and organisations, to make it quicker and easier for services to be improved based on the feedback we share. Empowering people - Supporting local people with information and advice that empowers them to get the best experience of health and social care services. Projects - Our project work enables us to find out more about a particular issue or service and make recommendations for change or improvements. Projects are based on the themes that come from what people are telling us and other local priorities.
Would you like to look at:
Making a difference q4 2018 outcomes
Date of publication
Saturday, 31 March, 2018
Date evidence capture began
Monday, 1 January, 2018
Date evidence capture finished
Saturday, 31 March, 2018
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?