Long Term Plan York Report

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Summary of report content

Healthwatch York, along with five other local Healthwatch partners across the Humber Coast and Vale area, gathered people’s views on what they would like to see from their local health and care services, based on the priorities identified in the NHS Long Term Plan (LTP). This work was carried out through a general survey for all members of the public, a condition-specific survey for those who had experienced specific clinical pathways, a general focus group, and a condition-specific focus group. This report focuses on the findings for the York area only.

Key findings from the general survey included that 87% of respondents stated that having a professional that listened to them when speaking about their concerns was very important, and 86% felt that having access to help and treatment when needed was very important. When asked what could be changed to improve their health, York respondents overwhelmingly stated they need better access to GPs. Others wanted to see better use of technology without losing the human touch. There was also interest in affordable exercise opportunities and support with nutrition.

Focus groups also highlighted concerns about access to GPs and the challenges as well as benefits of technological improvement. People talked about wanted more control through having access to their medical records. People also spoke about wanting more flexibility in services, better communication between services and more of a person-centred approach across the support and treatment available. When asked what would help people to maintain their independence as they grow older, many highlighted the need for more accessible and regular local transport.

The condition-specific survey aimed to find out how people with specific challenges experienced the health service. Whilst people reported some good experiences, most reported negative feedback. People talked about the lack of support available to them and long waiting times to receive diagnoses, get the right treatment and access support. They felt that regular check-ups would improve their health, and better communication between services would improve their experiences. Specialist nurses who are easily accessible and able to provide quality information were highlighted as a positive aspect of people’s experiences. People also spoke about support they had received through charities which had been valuable and effective.

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General details

Report title 
Long Term Plan York Report
Local Healthwatch 
Healthwatch York
Date of publication 
Friday, 30 August, 2019
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health promotion
Information providing
Lifestyle and wellbeing
Patient records
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Social care services 
Adult social care
Home care / domiciliary care

Details about conditions and diseases

Conditions or diseases 
Respiratory conditions
Types of disabilities 
Mental health
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Asthma or long-term chest problem
Heart disease
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.