Long Term Plan Sussex and East Surrey Report

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Summary of report content

This report forms the response to the NHS England Long Term plan from people in Sussex and East Surrey. A total of 648 responses were received across the three local Healthwatch areas on what matters most to people about their care and support needs. Consistent themes include: • People accessing cancer services gave overwhelmingly positive responses • People were aware of the importance of diet and exercise in leading a healthy life and the need for individuals to take more responsibility for their own health • People spoke about a ‘more holistic approach’ to care and good examples were given highlighting the need and desire for more personalised care going forward; and • People sharing views on mental health support formed most of the negative responses Themes around current views on the NHS included: • Availability and timeliness of appointments • Being able to see any medically appropriate health professional, whilst recognising the need for continuity of care • More joined up understanding between physical and mental health; and • Communication, Communication, Communication with patients, staff and organisations The report also includes summaries of Focus Group activity with specific groups of people across the area. The main findings from these engagement activities were: Gaps in service area from primary mental health support to crisis support Parents of young adults with learning disabilities spoke in terms of ‘fights’ and ‘battles’ Referring into young people’s mental health services remains a challenge; and The need for a trusting and respectful relationship between patients and mental health professionals The views and experiences of older people are reflected in all the sections of the survey findings, together with the perceptions, where captured, of how the NHS should respond to the increasing elderly population of the area.

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General details

Report title 
Long Term Plan Sussex and East Surrey Report
Local Healthwatch 
Healthwatch Brighton And Hove
Healthwatch East Sussex
Healthwatch Surrey
Healthwatch West Sussex
Date of publication 
Tuesday, 9 July, 2019
Date evidence capture began 
Friday, 1 February, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Digitalisation of services
Food and nutrition
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Public involvement
Quality of appointment
Quality of care
Quality of patient transport
Quality of treatment
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Engagement event
Focus group
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice
NHS 111
Urgent care services
Secondary care services 
Cancer services
Day care
Psychiatry/mental health (hospital services)
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health crisis service
Mental health recovery service
Social care services 
Adult social care
Home care / domiciliary care
Nursing care home
Residential care home
Urgent and emergency care services 
Accident & emergency
NHS 111
Urgent care services
Other services 
Patient transport

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Diabetes and other endocrinal, nutriotional and metabolic conditions
Respiratory conditions
Types of disabilities 
Learning or understanding or concentrating
Mental health
Long term condition
Types of long term conditions 
Asthma or long-term chest problem
Cancer in the last 5 years
Heart disease
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.