Long Term Plan South East London Report

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Summary of report content

The aim of the research was to obtain views and experiences of south east London residents to support local implementation of the NHS Long Term Plan. This was part of the network-wide NHS Long Term Plan (LTP) project. The research was carried out across south east London, including the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark. Each local Healthwatch carried out individual engagement in their own borough. A two-pronged approach of surveys and focus groups was used to gather feedback. In relation to surveys, a specific conditions survey and a general survey were carried out. They engaged with 997 people. 

South east London residents were asked what would help live a healthier life. Overall, residents were aware that they should eat healthily and take regular exercise, but felt that access to clean green spaces, monetary constraints and busy lifestyles were barriers to making this a reality. It was also paramount to residents that the link between mental and physical health is made to help them live a healthy life. In addition, South east London residents were asked what would help them manage and choose support. Once again, residents highlighted the need to be able to access local services in a timely manner. This is a clear priority throughout the region. Early access and prevention was a significant theme for those with lived experience of mental health issues and parents/carers. Barriers to early access to services included individuals acknowledging they made need help, fear of the possibility of being sectioned after asking for help, carers not being included in decisions, not being listened to, a lack of face to face assessments and poor communication between departments.

Six recommendations were made about the following topics: getting the best start to life, young people's mental health, daytime hospital appointments, accessing care, social isolation and charities, and services working together. This report contains a response from Our Healthier South East London. 

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General details

Report title 
Long Term Plan South East London Report
Local Healthwatch 
Healthwatch Bexley
Healthwatch Bromley
Healthwatch Greenwich
Healthwatch Lambeth
Healthwatch Lewisham
Healthwatch Southwark
Date of publication 
Friday, 19 July, 2019
Date evidence capture began 
Monday, 15 April, 2019
Date evidence capture finished 
Monday, 27 May, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Learning disability service
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.