Long Term Plan North West London Report

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Summary of report content

The six local Healthwatch organisations in Central and West London have collected local views on the NHS Long Term Plan (LTP) network-wide project, hosting 18 events in April, May and June 2019 and engaging with a total of 257 local people. When exploring basic service attributes, we found that local people consider communication, staffing, continuity of treatment and care, plus service access to be most important in current and future services. As well as having good and consistent levels of information, people prefer use of simple, accessible language and formats. People would also like greater access to services (particularly GPs), better support in obtaining appointments, good levels of support following assessment and optimal use of digital technology. People have experienced health and social care services being under ‘full stretch’ and had difficulties in seeing a doctor of a preferred gender. People want better prevention and early intervention including supporting people to age well, and promotion of ‘healthy lifestyle’ factors such as child vaccinations, and diet and exercise, involving schools, support groups, and more co-produced services. Mental health services from GP, community and hospital services need improvements, and people want increased levels of support with learning disability Services. People also want more awareness of children and young people’s health needs in schools, and value their involvement in designing new services through group forums. People want more consistent data sharing with more joined up systems while also being able to opt out of data being shared. People also want better support for the voluntary and community sectors which ‘should not be taken for granted’.

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General details

Report title 
Long Term Plan North West London Report
Local Healthwatch 
Healthwatch Brent
Healthwatch Central West London
Healthwatch Ealing
Healthwatch Harrow
Healthwatch Hillingdon
Healthwatch Hounslow
Date evidence capture began 
Tuesday, 16 April, 2019
Date evidence capture finished 
Friday, 14 June, 2019
Type of report 
Report
Key themes 
Booking appointments
Communication between staff and patients
Complaints procedure
Continuity of care
Diagnosis
Digitalisation of services
Engagement
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of patient transport
Quality of treatment
Staff training
Waiting times and lists for treatment
Other information of note about this report 
Carers
BME
Healthwatch reference number 
LTP-47

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
257
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.