Summary of report contentThe six local Healthwatch organisations in Central and West London have collected local views on the NHS Long Term Plan (LTP) network-wide project, hosting 18 events in April, May and June 2019 and engaging with a total of 257 local people. When exploring basic service attributes, we found that local people consider communication, staffing, continuity of treatment and care, plus service access to be most important in current and future services. As well as having good and consistent levels of information, people prefer use of simple, accessible language and formats. People would also like greater access to services (particularly GPs), better support in obtaining appointments, good levels of support following assessment and optimal use of digital technology. People have experienced health and social care services being under ‘full stretch’ and had difficulties in seeing a doctor of a preferred gender. People want better prevention and early intervention including supporting people to age well, and promotion of ‘healthy lifestyle’ factors such as child vaccinations, and diet and exercise, involving schools, support groups, and more co-produced services. Mental health services from GP, community and hospital services need improvements, and people want increased levels of support with learning disability Services. People also want more awareness of children and young people’s health needs in schools, and value their involvement in designing new services through group forums. People want more consistent data sharing with more joined up systems while also being able to opt out of data being shared. People also want better support for the voluntary and community sectors which ‘should not be taken for granted’.
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Long Term Plan North West London Report
Healthwatch Central West London
Date evidence capture began
Tuesday, 16 April, 2019
Date evidence capture finished
Friday, 14 June, 2019
Type of report
Communication between staff and patients
Continuity of care
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Quality of patient transport
Quality of treatment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other government body
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Network related impact