Healthwatch Cumbria engaged 224 people in the NHS Long Term Plan (LTP) investigation using surveys and focus groups for general service use and also for specific conditions.
The report found that there were challenges in accessing care due to geographical location, inconsistency of care, and lack of service provision. It was highlighted that the digitalisation of services, such as video calls to GPs, was beneficial. People highlighted that accessing cheaper exercise sessions and nutritional information would enable people to live a healthier life. People experienced a disconnect with their health care providers as there were reports a lack of clear and timely communication. Prevention and early intervention was identified by more than 50% of respondents as to the level of support the NHS could provide to help people stay healthy.
Healthwatch Cumbria made recommendations whereby they identified areas where the NHS could improve upon engagement with service users, areas were the NHS and Local Authority could work collaboratively, and preventative measures that could be taken to enable service users could make healthier choices.
North Cumbria Health and Care System (NCHCS) responded to the report.
Long Term Plan North Cumbria Report
Date evidence capture began
Date evidence capture finished
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?