Long Term Plan North Cumbria Report

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Summary of report content

Healthwatch Cumbria engaged 224 people in the NHS Long Term Plan (LTP) investigation using surveys and focus groups for general service use and also for specific conditions.

The report found that there were challenges in accessing care due to geographical location, inconsistency of care, and lack of service provision. It was highlighted that the digitalisation of services, such as video calls to GPs, was beneficial. People highlighted that accessing cheaper exercise sessions and nutritional information would enable people to live a healthier life. People experienced a disconnect with their health care providers as there were reports a lack of clear and timely communication. Prevention and early intervention was identified by more than 50% of respondents as to the level of support the NHS could provide to help people stay healthy.

Healthwatch Cumbria made recommendations whereby they identified areas where the NHS could improve upon engagement with service users, areas were the NHS and Local Authority could work collaboratively, and preventative measures that could be taken to enable service users could make healthier choices. 

North Cumbria Health and Care System (NCHCS) responded to the report. 

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General details

Report title 
Long Term Plan North Cumbria Report
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 25 July, 2019
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Staff attitudes
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Cancer services

Details about conditions and diseases

Conditions or diseases 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.