Long Term Plan Leicester, Leicestershire and Rutland Report

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Summary of report content

The report from Healthwatch Leicester, Healthwatch Leicestershire and Healthwatch Rutland engaged 579 people who gave feedback on healthcare services. 

People concerns surround communication between staff and patients on the selection of the right treatments. All respondents highlighted the desire to:

  • stay in their own homes for as long as possible.
  • for the ability to access doctors and healthcare professionals in a flexible manner.
  • have timely access to services with patients being prepared to travel for that access.
  • feel that they are being listened to. 

Other areas highlighted included better support for carers, friends and family. In the drive for digitisation of services, special consideration should be given to people with learning disabilities and conditions like dementia so that they are catered for so they don't suffer from digital exclusion.


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General details

Report title 
Long Term Plan Leicester, Leicestershire and Rutland Report
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Healthwatch Rutland
Date of publication 
Friday, 13 September, 2019
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Digitalisation of services
Health and safety
Health inequalities
Holistic support
Information providing
Integration of services
Quality of care
Quality of staffing
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
Structured interview
Unstructured Interview
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Mobile doctors service
Out of hours
Secondary care services 
Cancer services
Care of the elderly
End of life care
Mental health services 
Learning disability service
Social care services 
Adult social care

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Respiratory conditions
Types of disabilities 
Mental health
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Heart disease
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.