Long Term Plan Lancashire and South Cumbria Report

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Summary of report content

Healthwatch within the Lancashire and South Cumbria area engaged with 969 people to gather their general views on the NHS Long Term Plan (LTP), and the views of those with specific conditions. This was carried out via two surveys and eight focus groups held across the area.

Three key themes were identified throughout the online survey engagement and the focus group sessions. Areas that the NHS could improve on going forward to engage with service users included: improved, sustainable travel, particularly for those in ‘hard to reach’ communities; improved communications across the NHS and Multi-Healthcare network to ensure that the service user does not have to relay their story at every appointment; improved waiting times and notice provided to the service user if an appointment has to be cancelled and re-arranged; and incorporating the provision of holistic alternative treatments, where applicable, instead of traditional routes. Areas that the NHS and Local Authority could work collaboratively on to enable service users to lead a healthier life included: providing easier, affordable access to gyms and exercise classes; easily accessible nutritional advice that are tailored to the individual; and providing workshops to service users on how to cook healthy, nutritious food on a budget. Preventative measures that could be taken to enable to service user to make healthier choices included: providing easy to understand nutritional advice that goes beyond the Eat Well plate, including vitamins and minerals and how they keep us healthy; access to support from healthcare professionals in a timely manner to avoid hospital admissions; and quicker access to mental health services for both children and adults. Key areas identified for improvement included: communication between hospital staff, as well as communication between the NHS and Social Care services.

Lancashire and South Cumbria Integrated Care System (ICS) responded to the report, highlighting that local Healthwatch will continue to support engagement with local people, ensuring they have contributed to the strategy for their integrated care system.

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General details

Report title 
Long Term Plan Lancashire and South Cumbria Report
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Blackpool
Healthwatch Cumbria
Healthwatch Lancashire
Date of publication 
Monday, 15 July, 2019
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Communication between staff and patients
Food and nutrition
Health promotion
Information providing
Patient records
Waiting times and lists for treatment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services
Respiratory medicine
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Home care / domiciliary care
Respite care

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Respiratory conditions
Types of disabilities 
Learning or understanding or concentrating
Mental health
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Cancer in the last 5 years
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.