Liverpool Women's Hospital Listening Event

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Summary of report content

On Monday 6th March 2017 local Healthwatch organisations from Liverpool, Knowsley and Sefton, visited the Women’s Hospital to gather patient and visitor feedback. This was followed up by a shorter visit by Healthwatch Liverpool on Tuesday 14th March together with staff from Patient Opinion. The aim was to get as much independent patient and visitor feedback as possible on wards, in outpatient areas, and in the main foyer of the hospital. Most patients that Healthwatch spoke to were pleased with their experiences at the Women’s Hospital, especially with the staff that provide the service, with the care and treatment provided, and with the hospital environment. Feedback about the Honeysuckle service in particular was exceptional in how positively the service was perceived by families who were going through some very difficult experiences.

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General details

Report title 
Liverpool Women's Hospital Listening Event
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Monday, 6 March, 2017
Date evidence capture began 
Monday, 6 March, 2017
Date evidence capture finished 
Monday, 6 March, 2017
Type of report 
Report
Public opinion
Key themes 
Building and facilities
Car parking access
Car parking charges
Communication between staff and patients
Quality of care
Staff attitudes
Healthwatch reference number 
Rep-1146

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Inpatient care
Maternity
Outpatients

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.