Listening to Young People about Health and Social Care in York

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Summary of report content

Healthwatch York engaged with children and young people (CAYP) across York.  They had limited feedback from children and young people and wanted to make sure their voices are heard and used to influence the delivery of services.  From September 2019 to January 2020, they engaged with 17 groups, listening to young people about their experiences of health and social care. They also spoke to the adults working with these groups.  They received over 300 responses.

The research looked at what children and young people felt worked well with health and social care and what could be improved. The report also explores children and young people’s views about GP services, mental health and support in schools.  The research found that common themes included long waits, services not working well for young people, problems with access and a lack of consistency in approach.  Children and young people also reported that it was difficult to find out about NHS and non-NHS services. Staff working with children and young people wanted to see services listening more to children and young people. 

The report considers how the feedback could inform York’s Children and Young People’s Plan. There were 15 recommendations aimed at addressing the problems identified in the report.

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General details

Report title 
Listening to Young People about Health and Social Care in York
Local Healthwatch 
Healthwatch York
Date of publication 
Monday, 27 April, 2020
Date evidence capture began 
Sunday, 1 September, 2019
Date evidence capture finished 
Friday, 31 January, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Child and adolescent mental health services (CAMHS)
Counselling/improving access to psychological therapies (IAPT)
Mental health services 
Child and adolescent mental health services (CAMHS)
Eating disorder services
Mental health crisis service
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.