Listening to Hastings

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Summary of report content

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General details

Report title 
Listening to Hastings
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Thursday, 3 October, 2019
Date evidence capture began 
Monday, 3 February, 2020
Date evidence capture finished 
Monday, 3 February, 2020
Type of report 
Report
Public opinion
Key themes 
Access
Booking appointments
Medication
Prescription
Quality of appointment
Quality of care
Quality of staffing
Service closure
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4933

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Appointments
Child and adolescent mental health services (CAMHS)
Counselling/improving access to psychological therapies (IAPT)
Maternity
Pharmacy
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health crisis service
Community services 
Community based services for people with mental health needs
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
Types of disabilities 
Learning or understanding or concentrating
Mental health
What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
237
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.