Listening event Southport Formby District General Hospital A and E

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Summary of report content

On Monday 19th March, between 9:30am – 12:30, Healthwatch Sefton worked in partnership with other local Healthwatch to hold listening events at Accident and Emergency departments across Merseyside and this report details the findings from the visit they undertook at Southport and Formby District Hospital. 19 surveys were completed with patients on a one to one basis during the listening event, with a further 36 surveys being completed online. The findings highlighted the top three reasons for patients attending the A and E department at the trust were: I was advised to come here by a GP. It felt too urgent (better safe than sorry). Because I couldn’t get an appointment with my GP. General comments shared by patients included positive references to the treatment and care they had received from staff. A number of comments shared related to waits on trolleys in corridors. One of the issues Healthwatch Sefton would like to inform the commissioner about (NHS Southport and Formby Clinical Commissioning Group) is that during this event and the event held (July 2017), St Marks Medical Centre is featured as a prominent practice from which patients access the department as they can not get an appointment with a GP.

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General details

Report title 
Listening event Southport Formby District General Hospital A and E
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Monday, 19 March, 2018
Date evidence capture began 
Monday, 19 March, 2018
Date evidence capture finished 
Monday, 19 March, 2018
Type of report 
Key themes 
Communication between staff and patients
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Local Healthwatch
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.