Listening to children and young people report

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Summary of report content

Healthwatch Wiltshire created a report on their Young Listeners project, where they recruited a team of young people and gave them training and the skills to carry out "listenings" with their peers to hear their views of health and wellbeing support within their school. The project ran from June 2017 until January 2018. This programme came about because in 2016, Healthwatch Wiltshire published the report "Listening to Children and Young People: Your Experience of Health and Social Care". Working with Youth Action Wiltshire and Community First’s Community Organisers, a team of young people were trained in safeguarding, communication and listening skills. They listened to other children and young people at youth groups to hear their experiences of using health and care services. A key theme that arose from this was that young people didn’t know where to access support for physical or mental health in schools. Healthwatch Wiltshire felt that further work should be carried out looking at this in more detail. 18 students aged 12 - 14 from four schools were recruited and attended 5 weeks of training, as well as a weekend residential course, learning skills and making plans on how to engage students at their schools. Following this training, the young people carried out one-to-one "listenings", group "listenings" and anonymous surveys. In total they held a total of 156 "listenings" across four schools. In total, the young listeners gave 999 hours of their time to the project. The key messages were: - Young people felt that it was important for them to have opportunities to discuss mental health and wellbeing. - Young people said that they wanted support for health and wellbeing in school to be more accessible. - Young people said that they wanted to be able to talk about health and wellbeing issues without judgement and be respected. - Young people said that they welcomed having the opportunity to share their views with their peers. Four recommendations are made in the report: 1. More opportunities are given to young people to discuss mental health and wellbeing in school, for example in assemblies, PSHE lessons and involvement in national campaigns. 2. All schools continue to provide mental health and wellbeing support for children and young people, and promote this widely. 3. More training is provided for all school staff around mental health and wellbeing awareness, and the support that is available locally so that they can signpost. 4. The peer to peer approach used by the Young Listeners is promoted and fostered within schools.

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General details

Report title 
Listening to children and young people report
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Thursday, 24 May, 2018
Date evidence capture began 
Thursday, 1 June, 2017
Date evidence capture finished 
Wednesday, 31 January, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.