Leaving hospital during COVID-19

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Summary of report content

Healthwatch Cambspboro undertook research on people’s experiences of hospital discharge during the Covid-19 pandemic. They spoke to 35 people about their experiences of leaving hospital.

Around one in five patients were not told they would get support from health or social care services after leaving hospital.  Nearly two in three people were not given information about who to contact if they needed further health advice or support after leaving hospital. Only one in five people were given information about voluntary sector support which could help them after they left hospital.

Three in four people said they definitely felt prepared to leave hospital or felt prepared to leave to some extent. Nearly three in four people discussed where they were being discharged to and went to the place they wanted to go to. Most people were positive about the care put in place.

Just over one in three people said they waited more than 24- hours. The main reason for people waiting longer was waiting for transport arrangements, although some people experienced multiple reasons for delay. Some patients felt they did not have suitable equipment for use at home or knew how to use it correctly.

There were 10 recommendations to ensure that people get the support they need when they leave hospital. 

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General details

Report title 
Leaving hospital during COVID-19
Local Healthwatch 
Healthwatch Cambridgeshire
Healthwatch Peterborough
Date of publication 
Monday, 14 December, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.