It's all about perspective: an in depth look at mental health services available in Luton and understanding the experiences of those who used mental health services within Luton

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Summary of report content

Healthwatch Luton undertook a study to understand the experiences of people who were using mental health services within Luton and to know what services were available in Luton. They undertook various engagement events to find out about people’s experiences.

They found that there is some great work happening within Luton and the mental health system. Their findings were categorised under the subthemes of staff resilience, communication between people and providers, personality disorders, aftercare, integrated approach, perceptions, admissions to wards, access to CMHTs, safeguarding alerts and autonomy on the wards.

They made several recommendations and the report highlights the outcomes that have already been implemented. Healthwatch Luton will create a project wide Recommendations: Action and Review (RAR) for the recommendations made within this report, and this will be reviewed and followed up within the next year, based on the timescales within the document.

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General details

Report title 
It's all about perspective: an in depth look at mental health services available in Luton and understanding the experiences of those who used mental health services within Luton
Local Healthwatch 
Healthwatch Luton
Date of publication 
Friday, 22 May, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Report
Key themes 
Access
Admission
Communication between staff and patients
Health promotion
Health protection
Holistic support
Quality of care
Staff attitudes
Healthwatch reference number 
Rep-7528

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
250
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.