Healthwatch Luton undertook a study to understand the experiences of people who were using mental health services within Luton and to know what services were available in Luton. They undertook various engagement events to find out about people’s experiences.
They found that there is some great work happening within Luton and the mental health system. Their findings were categorised under the subthemes of staff resilience, communication between people and providers, personality disorders, aftercare, integrated approach, perceptions, admissions to wards, access to CMHTs, safeguarding alerts and autonomy on the wards.
They made several recommendations and the report highlights the outcomes that have already been implemented. Healthwatch Luton will create a project wide Recommendations: Action and Review (RAR) for the recommendations made within this report, and this will be reviewed and followed up within the next year, based on the timescales within the document.
It's all about perspective: an in depth look at mental health services available in Luton and understanding the experiences of those who used mental health services within Luton
Date evidence capture began
Date evidence capture finished
Communication between staff and patients
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Community mental health team (CMHT)
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?