Islington carers survey 2021: feedback from local residents with a caring role

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Summary of report content

London Borough of Islington (LBI) are reviewing the services provided to local unpaid carers. They launched an on-line survey in December 2020 and ran focus groups in January 2021.

To complement this work Healthwatch Islington worked with Arachne, Community Language Support Services, Imece, Islington Bangladesh Association, Islington Somali Community, Jannaty and the Kurdish and Middle Eastern Women’s Organisation to speak to local carers over the phone about their experiences and the services with which they engage.

Key findings:

  • During January and February 2021, they spoke to 44 carers. None of the carers they spoke to had completed the LBI on-line survey.
  • Most survey respondents were caring for one person (39), but four were caring for two people and one was caring for four.
  • Most respondents had had support of some kind and reported this support as being ‘reliable’.
  • People highlighted how lockdown had made things more difficult as there was less access to the usual kind of activities that benefit both the cared-for person and the carer. There was a desire for social, and well-being activities as soon as things re-open.
  • Participants were very understanding of the pressure on the system during the pandemic and many had been satisfied with services. One commented on how safety standards had been excellent during this time. Some felt care had still been easy to access and that services were more attentive to needs.

Healthwatch Islington made one recommendation in this report: It is important to ensure that the Islington Carers Hub continues to be well connected to these organisations, and similar culturally-specific support organisations. This should help make Islington Carers Hub services more accessible to more residents from these communities.

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General details

Report title 
Islington carers survey 2021: feedback from local residents with a caring role
Local Healthwatch 
Healthwatch Islington
Date of publication 
Friday, 9 April, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Sunday, 28 February, 2021
Key themes 
Holistic support
Lifestyle and wellbeing
Other information of note about this report 

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Social care services 
Respite care
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
65-85 years
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Other ethnic group
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.