Intelligence trends report

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Summary of report content

This report sets out the trends in the feedback gathered from residents of North Tyneside during the period October 2017 to March 2018. This report aims to provide commissioners and providers of health and social care services the opportunity to reflect and where appropriate take action on the feedback gathered. It is reported to North Tyneside Health and Wellbeing Board. The activity of Healthwatch North Tyneside (HWNT) is also reported for information and accountability. The key findings in the report inform Healthwatch North Tyneside received 633 pieces of feedback about services from local people. Healthwatch North Tyneside signposted 180 people to services from more than 32 organisations. Healthwatch North Tyneside published reports on: GP Practices. Healthwatch North Tyneside carried out projects on: Mental Health Crisis and Local Voices Fund. Healthwatch North Tyneside carried out 43 outreach and engagement activities around North Tyneside, through this they talked to 604 people. Healthwatch North Tyneside held their ‘Your Future, Your Care’ conference which was attended by 80 people.

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General details

Report title 
Intelligence trends report
Local Healthwatch 
Healthwatch North Tyneside
Date of publication 
Thursday, 1 March, 2018
Date evidence capture began 
Sunday, 1 October, 2017
Date evidence capture finished 
Thursday, 1 March, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Food and nutrition
Information providing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
Focus group
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care
Nursing care home
Residential care home
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.