Integration Index Project: Health and Care Experience Profile #2 - A person of South Asian origin with diabetes

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Summary of report content

Healthwatch Manchester produced a Health and Care Experience profile about a person of South Asian ethnicity with diabetes.

This was part of a project led by Healthwatch England and NHS England to develop a qualitative methodology as part of the Local Integration Index. Eight local Healthwatch piloted this methodology by focussing on particular local groups with experiences of care across several health and care services. This methodology can be used to ensure people’s experiences of integration are used by local systems to track how services are working together locally.

In this report, Healthwatch Manchester report on the engagement they undertook to test this profile.  They spoke to 20 people with diabetes.

Most people had interacted with their GP and the pharmacists.  Under half reported that they had used any type of community service. Around half were involved in decisions about their care.  There was a lack of support for people whose first language wasn’t English. Generally, the participants reported being quite satisfied with the way the different services worked together, There were two main issues which were highlighted – information sharing and concerns of a fragmented system.

People were concerned about the accessibility for health and dietary and exercise services.  Some had never been told about them.

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General details

Report title 
Integration Index Project: Health and Care Experience Profile #2 - A person of South Asian origin with diabetes
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Friday, 11 June, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Communication between staff and patients
Health inequalities
Holistic support
Information providing
Integration of services
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England and Healthwatch England
Primary research method used 
Structured interview
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Diabetic medicine

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
25-64 years
65-85 years
85 +
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.