Healthwatch Derby worked in partnership with Derbyshire Community Health Services- Integrated Sexual Health Services (DCHS-ISHS) to investigate who accesses these services, any barriers to the services, and what people like and dislike about the services.
A survey, which was designed by Healthwatch Derby and DCHS-ISHS, was used to collect feedback. During the outreach period of 28th August 2018 to 22nd September 2018, Healthwatch completed 102 surveys.
They found that most people who accessed these services lived in Derby City, and had not accessed another health service before using ISHS services. Over 1/3 of people said they had found barriers in accessing Derby's sexual health services, with the most common barrier being a lack of available appointments. Overall, people were happy with the service, but areas to improve were waiting times and staffing levels.
A service provider response has been obtained in this report.
Integrated sexual health services
Date evidence capture began
Date evidence capture finished
Saturday, 22 September, 2018
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Digitalisation of services
Health and safety
Integration of services
Quality of appointment
Quality of care
Quality of staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?