Integrated sexual health services

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Summary of report content

Healthwatch Derby worked in partnership with Derbyshire Community Health Services- Integrated Sexual Health Services (DCHS-ISHS) to investigate who accesses these services, any barriers to the services, and what people like and dislike about the services. 

A survey, which was designed by Healthwatch Derby and DCHS-ISHS, was used to collect feedback. During the outreach period of 28th August 2018 to 22nd September 2018, Healthwatch completed 102 surveys. 

They found that most people who accessed these services lived in Derby City, and had not accessed another health service before using ISHS services. Over 1/3 of people said they had found barriers in accessing Derby's sexual health services, with the most common barrier being a lack of available appointments. Overall, people were happy with the service, but areas to improve were waiting times and staffing levels. 

A service provider response has been obtained in this report.

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General details

Report title 
Integrated sexual health services
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 1 May, 2019
Date evidence capture began 
Tuesday, 28 August, 2018
Date evidence capture finished 
Saturday, 22 September, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Digitalisation of services
Health and safety
Health protection
Information providing
Integration of services
Quality of appointment
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Sexual health

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.