Summary of report content
Healthwatch Surrey reported on the key themes drawn from over 100 people sharing their experiences during September 2020. Key themes included:
- Praise and thanks for health and social care workers
- COVID-19 testing availability
- Flu vaccinations
- A lack of communication following cancellation of appointments or services
- Video or phone consultations that do not take the person’s needs into account
- Gaps in service integration.
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Insight bulletin: September 2020
Date of publication
Monday, 19 October, 2020
Date evidence capture began
Tuesday, 1 September, 2020
Date evidence capture finished
Wednesday, 30 September, 2020
Type of report
Communication between staff and patients
Digitalisation of services
Integration of services
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Psychiatry / mental health (other services)
Urgent and emergency care services
Accident & emergency
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?