Insight Bulletin - July 2021

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Summary of report content

Healthwatch Surrey report on some of the key themes in the feedback they have received on health and social care during July 2021.

The themes in this month’s bulletin are:

  • Praise and thanks from the people of Surrey about staff attitudes and services during the Covid-19 pandemic
  • People who are shocked that they seem to have been removed from their NHS dentist’s list
  • The consequences of long waits for Autism Spectrum Disorders diagnosis
  • GP receptionists – some unfortunate experiences
  • Hospital communications – how hospitals responded to their recommendations

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General details

Report title 
Insight Bulletin - July 2021
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Friday, 13 August, 2021
Date evidence capture began 
Thursday, 1 July, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.