Insight Bulletin: August 2021

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Summary of report content

The themes highlighted in this month’s bulletin from Healthwatch Surrey are:

  • Praise for GPs, cancer treatment and ambulance staff
  • Mental health referral rejections
  • Long Covid – experiences beginning to be shared with us
  • A summary of experiences of eye-care pathways in Surrey
  • A review of people’s experiences of remote consultations

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General details

Report title 
Insight Bulletin: August 2021
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Thursday, 16 September, 2021
Date evidence capture began 
Sunday, 1 August, 2021
Date evidence capture finished 
Tuesday, 31 August, 2021
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services
Mental health services 
Psychiatry / mental health (other services)
Urgent and emergency care services 
Ambulance services

Details of people who shared their views

Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.