Summary of report contentHealthwatch West Sussex gathered people’s views, as part of its regular programme of quarterly reports, on their experiences of using health and social care services between July and September 2017. 380 people responded through a variety of Listening Tour events, online comments and letters and forms part of the quarterly review and report process. The report also highlights the latest issues effecting people's health and social care across the area. The primary issues raised this quarter related to GP Practices with waiting times, getting appointment and poor complaints process being problems. Hospital services including lack of communication, poor service regarding surgery and discharge from hospital. The report also contains updates and news in relation to respite care for older people, urgent care and the 111 Out of hours service and progress on the laocal partnership of Clinical Commissioning Groups in the area.
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Insight and Evidence Report July - September 2017
Healthwatch West Sussex
Date of publication
Thursday, 9 November, 2017
Date evidence capture began
Saturday, 1 July, 2017
Date evidence capture finished
Saturday, 30 September, 2017
Type of report
Integration of services
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent care services
Urgent and emergency care services
Urgent care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?