Insight and Evidence Report July - September 2017

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Summary of report content

Healthwatch West Sussex gathered people’s views, as part of its regular programme of quarterly reports, on their experiences of using health and social care services between July and September 2017. 380 people responded through a variety of Listening Tour events, online comments and letters and forms part of the quarterly review and report process. The report also highlights the latest issues effecting people's health and social care across the area. The primary issues raised this quarter related to GP Practices with waiting times, getting appointment and poor complaints process being problems. Hospital services including lack of communication, poor service regarding surgery and discharge from hospital. The report also contains updates and news in relation to respite care for older people, urgent care and the 111 Out of hours service and progress on the laocal partnership of Clinical Commissioning Groups in the area.

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General details

Report title 
Insight and Evidence Report July - September 2017
Local Healthwatch 
Healthwatch West Sussex
Date of publication 
Thursday, 9 November, 2017
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Saturday, 30 September, 2017
Type of report 
Report
Key themes 
Complaints procedure
Integration of services
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1812

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Outreach
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
NHS 111
Urgent care services
Social care services 
Respite care
Urgent and emergency care services 
NHS 111
Urgent care services

Details of people who shared their views

Number of people who shared their views 
380
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.