Summary of report contentThe report highlights information from patients, carers and public contacting Healthwatch Lincolnshire to report comments, concerns, compliments and complaints for health and social care services. A total of 259 health and social care experiences were shared. 63 were formally reported to us and a further 196 via our feedback centre. The period relates to 1st– 31st August 2016. The themes of the information received relates to: GP; Hospital; Dental; Mental Health; Social care. The theme areas relates to: Quality of care; quality of service; medication; quality of treatment; appointments.
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Information sharing and reporting
Date of publication
Wednesday, 31 August, 2016
Date evidence capture began
Monday, 1 August, 2016
Date evidence capture finished
Tuesday, 30 August, 2016
Type of report
Quality of care
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services
Mental health crisis service
Mental health recovery service
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?