Independent Living Integrated Service, phase 2 survey, DevonDownload (PDF 223KB)
Summary of report contentHealthwatch Devon received a request from commissioners review the experiences of members of the public, service users, and carers in order to inform the 2014 recommissioning of the Devon Independent Living Integrated Service. The aim of the Devon Independent Living Integrated Service (DILIS) is to provide individuals, who require assistance and support in their homes to maintain their health and independence, with access to the health and social care equipment and specialist support that they require. There was previous engagement and report written focussing on the core range of equipment currently provided by the service and a report containing findings of a focus group; this report provides the responses received from a further questionnaire focussed on three specific areas of potential support mechanisms. These three specific topics were minor adaptations, Speech and Language Therapy equipment and Telecare. While the report does not make an analysis of the responses, the only wholly positive comments received were about the Minor adaptation services. Minor adaptations include key safes, bath or stair rails, bespoke fixed ramps, bed alarms and other similar adaptations. It was felt that staff were understanding of the needs and imaginative in their problem solving for successful outcomes. The rest of the survey responses, in the main, reflect the poor communication of what is available, the suitability of services against the needs of those seeking support, and the need for training (for both users and support staff) in how to use the specialist equipment. There is no response from the commissioner included in the report.
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Independent Living Integrated Service, phase 2 survey, Devon
Date of publication
Sunday, 12 January, 2014
Date evidence capture began
Thursday, 21 November, 2013
Date evidence capture finished
Saturday, 14 December, 2013
Type of report
Enter and view
Communication between staff and patients
Digitalisation of services
Health and safety
Lifestyle and wellbeing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Devon Senior Voice, CAB Devon, Devon Disability Network, Devon Link-Up, Devon People First, Be Involved Devon, Carers Voice, and Hikmat
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Another long-term condition
Blindness or severe visual impairment
Deafness or severe hearing impairment
Mental health condition
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Black/ African / Caribbean / Black British
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?