Independent Living Integrated Service, phase 2 survey, Devon

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Summary of report content

Healthwatch Devon received a request from commissioners review the experiences of members of the public, service users, and carers in order to inform the 2014 recommissioning of the Devon Independent Living Integrated Service. The aim of the Devon Independent Living Integrated Service (DILIS) is to provide individuals, who require assistance and support in their homes to maintain their health and independence, with access to the health and social care equipment and specialist support that they require. There was previous engagement and report written focussing on the core range of equipment currently provided by the service and a report containing findings of a focus group; this report provides the responses received from a further questionnaire focussed on three specific areas of potential support mechanisms. These three specific topics were minor adaptations, Speech and Language Therapy equipment and Telecare. While the report does not make an analysis of the responses, the only wholly positive comments received were about the Minor adaptation services. Minor adaptations include key safes, bath or stair rails, bespoke fixed ramps, bed alarms and other similar adaptations. It was felt that staff were understanding of the needs and imaginative in their problem solving for successful outcomes. The rest of the survey responses, in the main, reflect the poor communication of what is available, the suitability of services against the needs of those seeking support, and the need for training (for both users and support staff) in how to use the specialist equipment. There is no response from the commissioner included in the report.

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General details

Report title 
Independent Living Integrated Service, phase 2 survey, Devon
Local Healthwatch 
Healthwatch Devon
Date of publication 
Sunday, 12 January, 2014
Date evidence capture began 
Thursday, 21 November, 2013
Date evidence capture finished 
Saturday, 14 December, 2013
Type of report 
Enter and view
Key themes 
Access
Administration
Communication between staff and patients
Diagnosis
Digitalisation of services
Engagement
Health and safety
Health inequalities
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Referrals
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5032

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Devon Senior Voice, CAB Devon, Devon Disability Network, Devon Link-Up, Devon People First, Be Involved Devon, Carers Voice, and Hikmat
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Adult social care
Assessment
Other services 
Equipment service

Details about conditions and diseases

Types of long term conditions 
Another long-term condition
Blindness or severe visual impairment
Deafness or severe hearing impairment
Learning disability
Mental health condition
Other
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
Not known
Ethnicity 
Black/ African / Caribbean / Black British
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.