Impact report: Fighting health inequalities

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Summary of report content

Healthwatch Birmingham report on the impact of the research and influencing work they have undertaken on health inequalities.  Following their November 2020 report on the local Somali community’s access to health care, they’ve worked with local health services to improve access.  Specific outcomes include:

Birmingham Women’s and Children’s NHS Foundation Trust has recruited a Patient and Families Ambassador for Inclusion and Diversity to ensure staff have access to the latest information on equalities and inclusion. The trust has also included Somali specific cultural awareness training as part of a wider Cultural Insight project.

Black Country and West Birmingham NHS Clinical Commissioning Group has co-produced a cancer awareness video with people from the Somali community.

University Hospitals Birmingham NHS Foundation Trust held focus groups with Romanian and Urdu/Mirpuri speaking communities to improve the health information that the trust shares with them

Birmingham City Council has begun running ESOL classes supporting women navigating public services, including healthcare.

Birmingham Community Healthcare NHS Foundation Trust engaged participants from Healthwatch Birmingham’s study in its ‘Diabetes Project: Somali Community’ to gain better understanding of cultural factors which impact on diabetes management. The trust also involved participants in Allied Health Professionals (AHPs) Day 2021 activities informing young people about career opportunities within the NHS.

The Royal Orthopaedic Hospital NHS Foundation Trust has translated PALS and complaints leaflets and posters into the top five languages spoken by patients.

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General details

Report title 
Impact report: Fighting health inequalities
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Monday, 7 February, 2022
Date evidence capture began 
Sunday, 1 November, 2020
Date evidence capture finished 
Friday, 31 December, 2021
Key themes 
Communication between staff and patients
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Specific ethnicity if known 
Any other White background
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.