Impact Report 2019-20

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Summary of report content

Healthwatch Dorset, Hampshire, Isle of Wight, Portsmouth and Southampton report on their impact for the year 2019/20.

Highlights include engagement work with Black, Asian and minority ethnic communities and seldom heard groups to help inform how health services can be improved; their  Empowering Engagement Programme being rolled out and offered to NHS colleagues; supporting local initiatives such as Communities Against, which is a great example of how the NHS can help build capacity and social value within communities in a cost-effective way.

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General details

Report title 
Impact Report 2019-20
Local Healthwatch 
Healthwatch Dorset
Healthwatch Hampshire
Healthwatch Isle of Wight
Healthwatch Portsmouth
Healthwatch Southampton
Date of publication 
Tuesday, 28 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Engagement
Public involvement
Other information of note about this report 
Good Practice
Carers
BME
LGBT

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
Focus group
Structured interview
Survey
How was the information collected? 
Telephone
Email
Post
Meeting
Social Media
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Optometry services
Secondary care services 
Breast screening
Cancer services
Dentistry
Pharmacy
Mental health services 
Mental health recovery service
Community services 
Community based services for people with a learning disability
Community based services for people with mental health needs

Details about conditions and diseases

Conditions or diseases 
Cancer
Eye conditions
Oral and dental health
Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Cancer in the last 5 years
Learning disability
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
1300
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.