How are you doing? September 2020

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Summary of report content

Healthwatch Luton conducted a project to understand how the pandemic has affected the residents within Luton, their access to health and social care and their experiences since the covid-19 pandemic began.

The report found that government guidelines and ensuring people were abiding by them were being enforced. Accessing tests was proving increasingly difficult, even when symptomatic. Changes to treatment and care was not always outlined or communicated well with patients so expectations were not met. Access to services such as GPs was still an issue, some retrospectively to earlier during the pandemic. Confusion remains over communications.

No recommendations were made but Healthwatch Luton have outlined that they will be sharing this report with stakeholders. 

 

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General details

Report title 
How are you doing? September 2020
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 19 November, 2020
Date evidence capture began 
Tuesday, 1 September, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Support
Healthwatch reference number 
Rep-7923

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
55
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.