Summary of report content
Healthwatch Luton conducted a project to understand how the pandemic has affected the residents within Luton, their access to health and social care and their experiences since the covid-19 pandemic began.
The report found that government guidelines and ensuring people were abiding by them were being enforced. Accessing tests was proving increasingly difficult, even when symptomatic. Changes to treatment and care was not always outlined or communicated well with patients so expectations were not met. Access to services such as GPs was still an issue, some retrospectively to earlier during the pandemic. Confusion remains over communications.
No recommendations were made but Healthwatch Luton have outlined that they will be sharing this report with stakeholders.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.