How are you doing? Covid-19 - October 2020

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Summary of report content

Healthwatch Luton reports on its feedback on how the Covid-19 pandemic affected services in October 2020.  During that period they received 83 pieces of feedback on this topic.

The main themes in the feedback were;

  • Lack of access to GPs , despite some improvements due to virtual consultations and timing of appointments
  • The hospital generally was praised alongside pharmacies
  • Virtual appointments are working for some people as is using a virtual platform for those who are in care homes and seeing loved ones
  • Communications between health care and patients still needs improving
  • Some people mentioned treatment and care from receptionists as being a concern for them

Feedback on testing included concern at the messages shared with local schools about what should happen when children became unwell.  Some people had been able to access testing quickly, but others had to travel long distances.  Some were waiting up to 6 days to get the results of tests.

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General details

Report title 
How are you doing? Covid-19 - October 2020
Local Healthwatch 
Healthwatch Luton
Date of publication 
Monday, 15 February, 2021
Date evidence capture began 
Thursday, 1 October, 2020
Date evidence capture finished 
Saturday, 31 October, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.