How are you doing? Being digitally excluded

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Summary of report content

Healthwatch Luton undertook research into digital exclusion.  They undertook telephone interviews with 5 people.

People who were digitally excluded felt that they weren’t always up to date with communications about the pandemic.  They needed to rely on traditional media, and family or friends for the more immediate communications and updates relevant to the local area.

Access to GPs had been the most common health experiences for those who were digitally excluded. They had mixed experience of telephone appointments.

Some felt there was no need for them to be digitally included.

The report also looks at information about Covid-19 vaccines and attitudes to masks and social distancing.

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General details

Report title 
How are you doing? Being digitally excluded
Local Healthwatch 
Healthwatch Luton
Date of publication 
Tuesday, 7 December, 2021
Key themes 
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.