Summary of report content
This report covers the first week’s responses to the second version of the Coronavirus survey. It covers the period 27 April to 4 May 2020. The demographic information is provided and an analysis of the responses to each of the open questions. In total Healthwatch received 191 responses during this period. Version 1 of the survey was closed on 26 April 2020 and had 306 responses.
The average rating for mental health prior to the pandemic was very good, although a minority of people gave their mental health a very low score. Most people also responded that the pandemic has not had much of an impact on their mental health, but there remains a minority for whom it has had an enormous effect. When looking for mental health support most people turned to family and friends or self-support, with only a few accessing online services. A third of respondents said that the pandemic has affected them financially, predominantly as a result of being furloughed and a reduction in investments and pensions. A third have made financial changes as a result of this, mainly by spending less or spending their money differently. Nearly half of respondents said they have an existing medical condition (not related to Coronavirus). The impact of the pandemic on their existing conditions has been 23 cancelled and rearranged appointments and an increase in video and phone consultations. A third of people who had received a phone/video consultation said that it was a positive experience and would use it again. There were a large percentage of respondents who said they have not used this service but would be happy to try it. The main issue with phone and video consultations is that they are not suited to all medical issues and complaints. 10% of respondents have had their experience of social care experience affected by the pandemic. Almost everyone had a positive experience that they could share with us, which demonstrates that during these really tough times people are still able to find hope and joy in some form, no matter how small. And that for many people there has been an opportunity to enjoy nature, hobbies, creative projects, exercise and communicating (by various means) with loved ones.