How are you coping with the coronavirus? Week 5

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Summary of report content

This report covers the first week’s responses to the second version of the Coronavirus survey. It covers the period 27 April to 4 May 2020. The demographic information is provided and an analysis of the responses to each of the open questions. In total Healthwatch received 191 responses during this period. Version 1 of the survey was closed on 26 April 2020 and had 306 responses.

The average rating for mental health prior to the pandemic was very good, although a minority of people gave their mental health a very low score. Most people also responded that the pandemic has not had much of an impact on their mental health, but there remains a minority for whom it has had an enormous effect. When looking for mental health support most people turned to family and friends or self-support, with only a few accessing online services. A third of respondents said that the pandemic has affected them financially, predominantly as a result of being furloughed and a reduction in investments and pensions. A third have made financial changes as a result of this, mainly by spending less or spending their money differently. Nearly half of respondents said they have an existing medical condition (not related to Coronavirus). The impact of the pandemic on their existing conditions has been 23 cancelled and rearranged appointments and an increase in video and phone consultations. A third of people who had received a phone/video consultation said that it was a positive experience and would use it again. There were a large percentage of respondents who said they have not used this service but would be happy to try it. The main issue with phone and video consultations is that they are not suited to all medical issues and complaints. 10% of respondents have had their experience of social care experience affected by the pandemic. Almost everyone had a positive experience that they could share with us, which demonstrates that during these really tough times people are still able to find hope and joy in some form, no matter how small. And that for many people there has been an opportunity to enjoy nature, hobbies, creative projects, exercise and communicating (by various means) with loved ones.

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General details

Report title 
How are you coping with the coronavirus? Week 5
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Blackpool
Healthwatch Cumbria
Healthwatch Lancashire
Date evidence capture began 
Monday, 27 April, 2020
Date evidence capture finished 
Monday, 4 May, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Diagnosis
Digitalisation of services
Health inequalities
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Other
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-7525

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
306
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.