Hospital Discharges During the Covid-19 Pandemic

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Summary of report content

Healthwatch Shropshire and Healthwatch Telford & Wrekin worked with the organisations involved in the Integrated Discharge Hub to create a survey that would be relevant locally and help them to evaluate the service. They designed a survey which was adapted from the national survey used by Healthwatch England and opened it to all patients discharged from hospital, not just to patients who were discharged under the new guidance into supported care pathways.

  • They heard from a total of 50 people, including patients, carers, friends or relatives and paid care workers, and did not any issues specific to where someone lived.
  • 68% did not receive this information and 16% (8 people) weren’t sure whether they or the patient had been given this information.
  • 19% of those tested didn’t receive their results before being discharged, one of whom was discharged to a care home.
  • 24% of respondents said that they/the patient had not been prepared to leave hospital when they were discharged – reasons included a lack of equipment, worry about support at home and failed discharges.
  • 24% of people waited for more than 24 hours to be discharged after being told they were well enough to leave. 32% of patients had no conversation about support from health or social care after leaving hospital prior to being discharged.
  • 42% of patients were not given information about who to contact if they needed further advice or support after leaving hospital.
  • Although patients and carers or relatives felt that they had received good care from staff whilst in hospital and made to feel safe, they felt that aftercare could have been better, especially communication around discharge and after care.

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General details

Report title 
Hospital Discharges During the Covid-19 Pandemic
Local Healthwatch 
Healthwatch Shropshire
Healthwatch Telford & Wrekin
Date of publication 
Thursday, 11 March, 2021
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Thursday, 31 December, 2020
Key themes 
Communication between staff and patients
Information providing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Staff from the organisations involved in delivering the Integrated Discharge Hub
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
16-17 years
25-64 years
65-85 years
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.