Hospital Discharge report

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Summary of report content

Healthwatch Leicester and Leicestershire undertook a research project on hospital discharge in October 2020 to follow up visits to the discharge lounges at local hospitals in July 2019. They undertook interviews with 23 people between 29 October and 9 November 2020 to understand how the discharge process worked.

The report compares the findings from the 2020 research with that in 2019.  Compared to 2019, in 2020:

  • More patients were involved in their discharge planning and felt they had been part of the discussion
  • All patients had had various discussions with health and social care professionals about their discharge
  • Most patients felt that the discharge process had been well organised and planned
  • Almost all patients felt there were no barriers in the planning of their discharge
  • Some patients still experienced delays in being discharged
  • Most patients felt confident about going home.

There were three recommendations aimed at improving the discharge process.

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General details

Report title 
Hospital Discharge report
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Monday, 16 August, 2021
Date evidence capture began 
Thursday, 29 October, 2020
Date evidence capture finished 
Monday, 9 November, 2020
Key themes 
Holistic support
Information providing
Quality of patient transport

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.