Homerton University Hospital Discharge Review

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Summary of report content

To understand the impact of the COVID-19 pandemic on the new discharge model on patients, Healthwatch Hackney undertook a survey of patients who were discharged from the Homerton Hospital between January-November 2020. They engaged with 51 patients, family members and carers, about their experience of discharge.

The key findings include:

  • Patients and carers who were provided with information explaining the new procedures due to COVID-19, had a positive experience.
  • For the majority of patients, discharge from hospital did not impact their recovery.
  • More than one in three respondents (36%) did not receive contact details of a health professional to get in touch with if they required further support after leaving hospital - this was despite the national policy stating this would happen.
  • Over half (52%) did not receive a follow-up visit from community services and nearly one in five patients (18%) felt they had unmet needs.
  • More than half (58%) had not received any information about the new discharge process due to COVID-19 - both patients and carers encountered difficulties with updates.
  • Half of the patients (50%) did not receive a COVID-19 test before discharge.

The report provides three recommendations to ensure a better discharge experience for patients and carers.  This includes better communication about the discharge process, provide enough time gap for patients to arrange transportation, and ensure transportation arrangements fit people’s needs.  

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General details

Report title 
Homerton University Hospital Discharge Review
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Thursday, 11 March, 2021
Date evidence capture began 
Friday, 14 August, 2020
Date evidence capture finished 
Friday, 27 November, 2020
Key themes 
Communication between staff and patients
Continuity of care
Information providing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Non binary
Sexual orientation 
Prefer not to say
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.