Summary of report content
In June 2019, Public Health Hillingdon initiated a review of Hillingdon’s sexual and reproductive health services for young people. To ensure the services truly meet the needs of local young people they invited Young Healthwatch Hillingdon to conduct mystery shopping activities across online and telephone services, pharmacies and dedicated sexual health clinics and to produce a report of our findings. 4 scenarios
Activities were conducted throughout August and clinics were informed by Public Health Hillingdon that mystery shopping activities would be taking place during this period. In July 2019, members of Young Healthwatch Hillingdon ran two focus groups with approximately 90 young people.
The report looks at the functionality of various websites and the information about sexual health services provided, quality of information provided by telephone services, information provided by pharmacies, sexual health clinics.
The focus groups looked at young people’s expectations of sexual health clinics. They wanted them to be open 24/7, staff to be welcoming and non-judgemental, the waiting room should be relaxed and have useful information and a range of services offered, including online.