Hikmat Maternity consultation report, Devon

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Summary of report content

Hikmat is a user-led co-operative that works with members of the black and minority ethnic (BAME) communities across Devon. They work to reduce isolation and improve health and well-being outcomes. One of the ways they do this is by holding weekly sessions for the Chinese community, fortnightly sessions for Muslim Men and Monthly Ladies only workshops. Hikmat are a 'Healthwatch Hub' working in collaboration with Healthwatch Devon. According to Healthwatch Devon's website, a Healthwatch Hub is the formal name given to a new or existing community group that has agreed to sign up to our information network and act as a communication channel so that people can share their experience of health and social care in Devon. This report is a summary of a Maternity Services consultation held by the Hikmat Healthwatch Hub in January 2014. The consultation was carried out through a women's focus group, 9 structured interviews with women and 6 structured interviews with men. It is noted that the experiences of those women who participated through structured interviews were, on the whole, less positive than those who contributed through the focus group. The report suggests that the reason for this may be that those completing interviews did so predominantly because they required an interpreter and that their language issues may have been a contributory factor to their poor experience. The report shows that, out of the women spoken to, only two women were asked by their GP whether they would like an interpreter. One woman said that, as she always had her husband with her, the GP assumed she was happy with him interpreting. She goes on to say that she wasn't happy about it and was distressed as she felt she was unable to change this. The report found that, of the women spoken to, none were offered an interpreter by their midwife, in fact, one respondent had asked the midwife for an interpreter but was told she couldn't have one. One participant spoke about the distress she felt through not having someone who could speak her language after she had experienced a miscarriage.

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General details

Report title 
Hikmat Maternity consultation report, Devon
Local Healthwatch 
Healthwatch Devon
Date of publication 
Wednesday, 1 January, 2014
Date evidence capture began 
Wednesday, 1 January, 2014
Date evidence capture finished 
Wednesday, 1 January, 2014
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Consent to care and treatment
Continuity of care
Cost of services
Diagnosis
Discharge
Engagement
Food and nutrition
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Interpreters
Quality of care
Quality of staffing
Quality of treatment
Referrals
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
BME
Healthwatch reference number 
Rep-5037

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Hikmat CIC
Primary research method used 
Consultation
Focus group
Structured interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Maternity
Community services 
Community health care services - independent midwives

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
29
Age group 
25-64 years
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
NA
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.