Healthwatch Wakefield Annual Report 2019/2020

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Summary of report content

Healthwatch Wakefield set out their achievements for the year 2019/20.  85 volunteers helped to carry out their work. They employed 11 staff They received £264,135 in funding from the local authority in 2019-20.

942 people shared their health and social care story with Healthwatch Wakefield. 277 people accessed Healthwatch advice and information, signposting or contacted them with questions about local support.

17,620 people 13,203 visited Healthwatch Wakefield’s website, with 12,718 new visitors this year; 2,511 people connected with them through social media; and 1,906 people engaged with them at 150 community events, not including Young Healthwatch work.

Healthwatch Wakefield published 9 reports about the improvements people would like to see with their health and social care, and from this, they made 53 recommendations for improvement.

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General details

Report title 
Healthwatch Wakefield Annual Report 2019/2020
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Monday, 22 June, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Information providing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services
Mental health services 
Mental health recovery service
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.