Healthwatch Swindon Q1 report 2020/21

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Summary of report content

Healthwatch Swindon report on the feedback they received and the activity they have undertaken in Q1 2020/21.  They received 326 pieces of feedback during this quarter.

Issues covered in the feedback included lack of PPE for people using their direct payments to pay for PAs and for informal carers, problems in using online systems to book GP appointments, and positive and negative feedback about Prescriptions Ordering Direct.  Healthwatch raised concerns with the CCG.  They also received feedback about SEN provision and support – an issue which they are currently researching.

The report also outlines the meetings that Healthwatch Swindon have attended during this quarter, work that they have commissioned local groups to undertake and surveys they are undertaking themselves or with other organisations.

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General details

Report title 
Healthwatch Swindon Q1 report 2020/21
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Friday, 21 August, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Home care / domiciliary care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.